SMARTBLAST

SmartBlast™ is a monitored automated voice notification service. It is applicable in situations where a subscriber needs to call many contacts/customers with standard or custom voice notifications, specifically where the notifications require recording for legal compliance.

The SmartBlast™ call flow can be readily configured utilising SmartIVR™ to prompt the called party to respond to any automated notification. Such responses could include:

  • Press 1 for Yes.
  • Press 2 for No.
  • Press 3 to speak with your Relationship Manager.

Standard Voice Notifications

Standard voice notifications are most applicable when the subscriber needs to call many contacts/customers with a standard notification message for each. A few simple steps will rapidly initiate this SmartBlast™ service.

  • Login to the SmartBlast™ portal and select Standard Voice Notifications.
  • Nominate the phone number to be used to record the standard voice notification message.
  • SmartBlast™ then calls that nominated phone number and, using the in-built voice recording studio, the subscriber can record the standard voice notification message and/or edit Using the portal, the business can playback/edit the voice notification message for quality and consistency.
  • When satisfied with the standard voice notification message the subscriber uploads the database of numbers that need to be called and, optionally, the time each call is to be made.
  • SmartBlast™ then schedules and processes each call according to the predefined call schedule and call flow rules.

Each call is recorded and is available for download from the portal.

Premium Voice Notifications

Premium voice notifications are most applicable when the business needs to call many contacts/customers with a customised notification message for each. A few simple steps will rapidly initiate this SmartBlast™ service.

  • Login to the SmartBlast™ portal and select Premium Voice Notifications.
  • The subscriber uploads a database of each number to be called, the text of the premium voice notification, and optionally, the time each call is to be made.
  • SmartBlast™ then schedules and processes each call according to the predefined call schedule and call flow rules. At run-time, the text of the premium voice notification is automatically converted from text to voice.

Each call is recorded and is available for download from the portal.

Notes:

  • The business must have a database of contact/customer phone numbers to call.
  • It is relatively easy to embed a call to action (Press 1 to…., Press 2 to … etc.) into the voice message and solicit a response.
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