SMARTCALL

SmartCall™

Often a business needs to speak with an employee, stakeholder, partner, or customer in a secure, audited conversation. Whereas email, and similar store and forward techniques, provide a clear audit trail, they do not provide the immediate personal engagement inherent in a conversation. Talisman’s SmartCall™ has been designed to cost-effectively address this significant gap in secure, audited business communications.

SmartCall™ is a cloud communication service that can be rapidly web-provisioned to provide this immediate, simple, secure, audited, and cost-effective business communications solution. It is a highly configurable peer-to-peer voice solution that provides flexible telephony capabilities suitable for any business, large or small, at an affordable price point.

SMARTPABX

SmartPABX™

In this era where every business communicates with its prospects and customers across a variety of mediums and channels it is the endeavour to ensure that any and every contact is consistent and complimentary.

While the digital channels can provide context for inbound contacts normally the same is hardly true for inbound voice contacts. However, Talisman’s SmartPABX™ provides an inbound/outbound multi-channel solution that coordinates prospect/customer data in to a single view regardless of contact channel. For inbound calls utilising Talisman SmartNumbers™, SmartPABX™ collects caller details and matches these, where applicable, to pre-existing customer information and contact history to provision an efficient and effective multi-channel capability providing a true single customer contact view.

SmartPABX™ is a cloud communications service that provides a web portal that allows any business, large or small, to choreograph specific call flows. The business can choreograph any inbound call to configure decision point events, such as: voice messages (welcome, number busy, no answer, out-of-hours, etc.); call routing (who should receive the call and where they should receive it); call hunting (who will receive the call and in what order); and call events (voice messages, voice mail, call-back, email, SMS, etc.).

SmartPABX™ can be rapidly web-provisioned with SmartNumbers™ to provide an immediate and simple cost-effective inbound/outbound customer service solution. It is a highly customisable customer contact solution that provides powerful call centre capabilities at an affordable price point.

PLATFORM 2

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Li Europan lingues es membres del sam familie. Lor separat existentie es un myth. Por scientie, musica, sport etc, li tot Europa usa li sam vocabularium. Li lingues differe solmen in li grammatica, li pronunciation e li plu commun vocabules. Omnicos directe al desirabilita; de un nov lingua franca: on refusa continuar payar custosi traductores. It solmen va esser necessi far uniform grammatica, pronunciation e plu sommun paroles.

PLATFORM 1

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Epsum factorial non deposit quid pro quo hic escorol. Olypian quarrels et gorilla congolium sic ad nauseum. Souvlaki ignitus carborundum e pluribus unum. Defacto lingo est igpay atinlay. Marquee selectus non provisio incongruous feline nolo contendre. Gratuitous octopus niacin, sodium glutimate. Quote meon an estimate et non interruptus stadium. Sic tempus fugit esperanto hiccup estrogen. Glorious baklava ex librus hup hey ad infinitum. Non sequitur condominium facile et geranium incognito. Epsum factorial non deposit quid pro quo hic escorol. Marquee selectus non provisio incongruous feline nolo contendre Olypian quarrels et gorilla congolium sic ad nauseum. Souvlaki ignitus carborundum e pluribus unum.

Li Europan lingues es membres del sam familie. Lor separat existentie es un myth. Por scientie, musica, sport etc, li tot Europa usa li sam vocabularium. Li lingues differe solmen in li grammatica, li pronunciation e li plu commun vocabules. Omnicos directe al desirabilita; de un nov lingua franca: on refusa continuar payar custosi traductores. It solmen va esser necessi far uniform grammatica, pronunciation e plu sommun paroles.

SMARTCRM

SmartCRM™

Automatically maintaining detailed real-time records of each prospect/customer interaction regardless of the prospect/customer’s preferred communication channel (voice, chat, email, SMS, etc.) is critical to the customer service experience.

Basic Customer Relationship Management (CRM) capabilities are provisioned as standard with Talisman’s core products such as SmartPABX™, SmartConfer™, SmartConference™, and SmartBlast™.

SmartCRM™ provides an integrated source for all prospect/customer profiles and interaction histories across multi-channels. Prospect/customer interactions are automatically logged resulting in a real-time view of prospect/customer activity. Outbound marketing campaign lists may be added and linked to inbound contacts to determine campaign response statistics. Inbound calls may lookup prospect/customer profile/history to determine how to best respond to enquiry. SmartCRM™ is the point at which all multi-channel interactions are consolidated to provide powerful insights into prospect/customer behaviours.

SmartCRM™ is a cloud communication service that can be rapidly web-provisioned to provide powerful customer relationship management capabilities that meet the needs of almost any business.

SMARTSMS

SmartSMS™

Direct digital marketing is an important tool in any outbound marketing or communication campaign. Talisman’s SmartSMS™ provides an innovative marketing communication solution that uses SMS to connect, interact, and engage target mobile phones with rich media content in a secured monitored end-to-end environment.

Using the SmartSMS™ portal, the campaign administrator creates and uploads its promotion or advertisement (videos, photos, and/or text) optionally along with the SMS call list. SmartSMS™ then generates a mobile link address by which any mobile phone can view the rich content portfolio. This mobile link can also be used in physical collateral such as brochures, billboards, websites, etc.

If an SMS call list is loaded, SmartSMS™ schedules the sending of a predefined SMS message along with the mobile link address to each of the mobile numbers listed. When the SMS recipient clicks on the link, the rich media content portfolio is served to the mobile phone in a compelling pre-programmed format and a call-to-action prompted.

SmartSMS™ is a cloud communication service that can be rapidly web-provisioned to provide rapid, simple, and powerful direct marketing capabilities suitable for any consumer communication campaign.

SMARTIVR

SmartIVR™

The simple yet effective choreography of call flow is crucial to effective voice communications between a business and its employees, stakeholders, partners, or customers.

Basic Interactive Voice Response (IVR) capabilities are provisioned as standard with Talisman’s core products such as SmartPABX™, SmartConfer™, SmartConference™, and SmartBlast™.

Should more sophisticated call choreography be required, such as custom voice messages, advanced call routing, or text-to-voice conversion, then SmartIVR™ can be readily provisioned to seamlessly enhance the standard call choreography capabilities.

SmartIVR™ facilitates the development of rich and powerful custom call flows that radically enhance the customer service experience. These call flows may include: multi-channel utilisation (automated outbound e-mail or SMS), self-help, play-back, advance call routing and queuing, etc.

SmartIVR™ is a cloud communication service that can be rapidly web-provisioned to provide highly customised pre-programmed call flows that meet the needs of any business, project, program, or campaign.

SMARTBLAST

SmartBlast™

SmartBlast™ is a monitored automated voice notification service. It is applicable in situations where a subscriber needs to call many contacts/customers with standard or custom voice notifications, specifically where the notifications require recording for legal compliance.

The SmartBlast™ call flow can be readily configured utilising SmartIVR™ to prompt the called party to respond to any automated notification. Such responses could include:

  • Press 1 for Yes.
  • Press 2 for No.
  • Press 3 to speak with your Relationship Manager.

Standard Voice Notifications

Standard voice notifications are most applicable when the subscriber needs to call many contacts/customers with a standard notification message for each. A few simple steps will rapidly initiate this SmartBlast™ service.

  • Login to the SmartBlast™ portal and select Standard Voice Notifications.
  • Nominate the phone number to be used to record the standard voice notification message.
  • SmartBlast™ then calls that nominated phone number and, using the in-built voice recording studio, the subscriber can record the standard voice notification message and/or edit Using the portal, the business can playback/edit the voice notification message for quality and consistency.
  • When satisfied with the standard voice notification message the subscriber uploads the database of numbers that need to be called and, optionally, the time each call is to be made.
  • SmartBlast™ then schedules and processes each call according to the predefined call schedule and call flow rules.

Each call is recorded and is available for download from the portal.

Premium Voice Notifications

Premium voice notifications are most applicable when the business needs to call many contacts/customers with a customised notification message for each. A few simple steps will rapidly initiate this SmartBlast™ service.

  • Login to the SmartBlast™ portal and select Premium Voice Notifications.
  • The subscriber uploads a database of each number to be called, the text of the premium voice notification, and optionally, the time each call is to be made.
  • SmartBlast™ then schedules and processes each call according to the predefined call schedule and call flow rules. At run-time, the text of the premium voice notification is automatically converted from text to voice.

Each call is recorded and is available for download from the portal.

Notes:

  • The business must have a database of contact/customer phone numbers to call.
  • It is relatively easy to embed a call to action (Press 1 to…., Press 2 to … etc.) into the voice message and solicit a response.

7 December 2016 -- Singapore -- The world of a business directory revolves around the print and digital properties owned by the business directory, sometimes known as a Business Intermediary. Ever increasing competition is challenging traditional business directories with offerings like AdWords and SEO.

In the contemporary world, the business directory normally expects the prospect to access the directory first. This is becoming more and more difficult unless the directory is very unique.

The business directory customer always has multiple options, sometimes referred to as omni-channels, to connect with an SMB. The directory is just one of these many options. As a result, only a limited number of SMB’s actually pay the business directory for services.

Business directories have two types of customers – paying customers (typically 5% to 10% of the database) & free listings (the bulk of the database). Business directories need to carry free listings – there is no choice.

However, business directories generally have feet on the ground with an active sales force and channel partner network.With contacts across many segments, the business directory has its pulse on the marketing needs of the SMB sector. Verified leads with buying intent delivered by an inbound call are on every SMB’s wish list.

Talisman provides business directories with unique, cost-effective tools and programs that deliver innovative new solutions for both sides of its supply chain, upstream and downstream. Any business directory empowered by these capabilities can deliver their SMB customers “verified leads with buying intent delivered by an inbound call”.

Further, these solutions will work within and beyond the properties owned by the business directory – a net result is an extreme value to the SMB and a step change in revenues to the business directory.

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6 December 2016 -- Singapore -- All businesses, especially those who need to develop and maintain complex and efficient supply chains should endeavour to continuously improve the processing of their customer needs, whether that customer is a supplier, partner, channel, or end-user. These needs-based goals include:

  • More effective use and allocation of customer support resources;
  • Drive higher rates of and levels of customer contact;
  • Increase the ability of call/response reps to be able to cross-sell and up-sell;
  • Be able to adapt to market conditions faster; and
  • Have greater flexibility and scalability based on customer feedback, responses, and behaviours.

These are the key drivers that inform Talisman’s solutions for the Fast Moving Consumer Goods (FMCG) sector. To address these drivers Talisman provides solutions that:

  • Improve end-to-end customer contact processes;
  • Create a linkage for customers to all types of communication channels (i.e. mail, phone, email, messaging, social media, chat, etc.);
  • Continually improving the customer experience and ensuring bad experience correction in real time;
  • Provide themselves and customers with more flexibility and convenience; and
  • Provide a customer with a choice of channels where they want to interact, building human touch wherever possible into all levels.

Talisman can provide any FMCG business with effective and affordable solutions that will enhance and improve almost any business process across their supply chain.

Talisman is an expert in designing and implementing advanced customised omni-channel connection, communication, and collaboration solutions. Should it be appropriate Talisman can provide consulting and program management services to work collaboratively with our customers to design, configure, train, and deploy.

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