TECHNOLOGY & INFRASTRUCTURE

Talisman products & solutions utilise innovative cloud communications technology including powerful software switches and virtual numbering technologies that provide unparalled flexibility, quality, and performanceat an affordable price.

SmartSwitch™

Talisman operates an international cloud communication infrastructure supporting subscribers, both large and small, across Asia. The core of this distributed cloud communication network is the Talisman SmartSwitch™ that carries data, voice (fixed line, mobile, and VoIP), and video traffic. SmartSwitch™ can be provisioned as a public cloud, a private cloud, a hybrid cloud, or even simply as an appliance.

The SmartSwitch™ network of distributed, powerful, scalable soft switches provides the basis upon which all transactions are monitored, managed, secured, routed, and recorded. It simply, safely, and cost-effectively routes all your data, voice, and video traffic. The SmartSwitch™ network is monitored and managed from Talisman's global network operations centre and operates on a 24x7x365 basis.

Rather than simply providing a series of low-level API's to our subscribers, Talisman provide a comprehensive portfolio of functional products configured to meet almost any ecosystem interaction requirement whether it comprise text, voice, video, or any combination of these. This allows subscribers to rapidly design, prototype, test, and deploy sophisticated end-to-end solutions.

SmartNumbers™

Talisman’s SmartNumbers™ provide both greater flexibility and cost savings over traditional PSTN or mobile numbers. SmartNumbers™ are intelligent numbers that allow any voice or data traffic to be monitored, managed, and audited based on its context and configuration.

Virtual Numbers

Talisman’s Virtual Number technology allows the dynamic provisioning of unique telephone numbers to our customers. These numbers can be programmed in a multitude of ways all to better manage and monitor both inbound and outbound calls.
A business may have multiple virtual numbers, each assigned to a specific purpose. A virtual number can be reassigned to any specific purpose at any time.

All calls are monitored and include powerful call choreography features including: greeting messages, whisper messages, call hunting, call routing, voice mail, and appropriate voice recording based on powerful pre-set business rules. Powerful Interactive Voice Response (IVR) and Customer Relationship Management (CRM) services can be utilised if required. Details about all calls are captured for reporting and analytics.

Dynamic Virtual Numbers

Whereas Virtual Numbers, like a traditional PSTN or mobile telephone number, are semi-permanent, Talisman’s Dynamic Virtual Numbers allow a single Virtual Number to be dynamically allocated on-demand for many different purposes.

For instance, a taxi service may wish to connect a passenger and a driver for a short call as the taxi arrives for pickup. Likewise, a visitor to a web portal may wish to connect to customer service for a short call to confirm product details, delivery, etc.

As with Virtual Numbers, all calls are monitored and include powerful call choreography features including: greeting messages, whisper messages, call hunting, call routing, voice mail, and appropriate voice recording based on powerful pre-defined business rules. Powerful Interactive Voice Response (IVR) and Customer Relationship Management (CRM) services can be utilised if required. Details about all calls are captured for reporting and analytics.

Masked Numbers

In some business scenarios, there is a need for an intermediary to connect two anonymous parties (i.e. a business directory that connects sellers and buyers) to facilitate a transaction.

The number published by the intermediary is a Talisman Virtual Number. This number is specifically programmed by the intermediary such that when it is called by a buyer it automatically connects to the caller to the most appropriate seller. The intermediary controls this end-to-end interaction.

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